Question 1

How quickly can I set up my first automated report?

Accepted Answer

Most agencies send their first automated client report within 5 minutes of signing up. Connect your platform accounts, add a client, set a schedule — done. No training, no developers, no setup fees.

Question 2

Do you offer a free trial?

Accepted Answer

Yes. You get a 14-day free trial with full access to all features. No credit card required — explore everything risk-free and cancel anytime during the trial.

Question 3

Which platforms do you integrate with?

Accepted Answer

We connect with Google Ads, Google Analytics, Meta (Facebook/Instagram Ads), Google Search Console, and Google Business Profile — all the platforms your clients ask about in their weekly check-in emails.

Question 4

Are Google Search Console and Business Profile available on all plans?

Accepted Answer

Google Search Console and Google Business Profile reporting are available on Professional and Professional Plus plans. The Starter plan includes Google Ads and Meta Ads. Upgrade anytime to unlock SEO and local visibility reporting for your clients.

Question 5

How long does setup take?

Accepted Answer

Most agencies are fully set up in under 5 minutes. Just connect your ad accounts, and your first client report is ready to go.

Question 6

Can I white-label the email reports completely?

Accepted Answer

Absolutely. Add your logo, brand colors, custom sender domain and sender name. Your clients will only see your agency's branding - never ours.

Question 7

What metrics are included in the reports?

Accepted Answer

We highlight the metrics your clients actually care about. Google Ads (clicks, impressions, CPC, conversions), Google Analytics (sessions, conversions, bounce rate), Meta Ads (reach, engagement, ad spend), Search Console (impressions, clicks, CTR, position), and Business Profile (views, directions, calls) - all simplified into clear, actionable insights.

Question 8

Is my client data secure?

Accepted Answer

Yes. We use enterprise-grade security practices including encryption and strict data isolation. Your information stays private - we never share data with third parties.

Question 9

Can I cancel or change my plan anytime?

Accepted Answer

Yes. We grow with your agency. Upgrade as you add clients, downgrade if you scale back, or cancel anytime. No contracts, no hidden fees.

Question 10

Do you offer discounts for agencies?

Accepted Answer

Yes! Annual plans save you up to $288, and we offer volume discounts for agencies managing 100+ clients. Contact us for custom enterprise pricing.

Question 11

Will my clients know the reports are automated?

Accepted Answer

Not at all. Reports are fully white-labeled with your logo, your sender name, and your domain. To your clients, every report looks handcrafted by your team. We never appear anywhere in the email.

Question 12

What happens if a client asks about a metric that isn't in the report?

Accepted Answer

ReportsMate includes all the metrics your clients regularly ask about: ad spend, ROAS, CPA, CTR, sessions, conversions, bounce rate, impressions, rankings, and local visibility. If a client wants something specific, our AI summary section gives them the narrative context that answers the "so what?" question automatically.

Question 13

Can I use ReportsMate to replace my current reporting process?

Accepted Answer

Yes — that's exactly what it's built for. Agencies migrate from manual spreadsheets, Google Looker Studio, AgencyAnalytics, DashThis, and Supermetrics to ReportsMate. The key difference: ReportsMate sends reports to clients automatically via email, so clients stay informed without logging into any dashboard.

Question 14

What support options do you provide?

Accepted Answer

All plans include responsive email support. Professional and higher tiers also include priority response times - so you're never left waiting.

Question 15

When are my reports generated and what dates do they cover?

Accepted Answer

Reports are sent at your selected local time after a period is fully complete. Daily reports include data for the previous day. Weekly reports are sent on your chosen day (for example, Monday at 8:00 AM) and include data from the previous week. Monthly reports are sent on your chosen date (for example, the 1st at 9:00 AM) and include data for the entire previous month.

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